By Anonymous
January 27 2004--Features of the latest Help Desk Software- Cynergy
“Trouble (active) Ticket” software handles both direct email and online submissions with Multiple language support.
• Quick user sign-up
• File attachments from web based form
• Ability to assign a priority for the support request
• View support request history
• Submission tracking without logging in via the help desk submission key
• Unlimited number of users
• Flood prevention for incoming e-mails. This prevents users from submitting requests faster than the rate you specify.
• Searchable knowledge base managed by staff members
“Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking and knowledge base management.
• CRM Performance tracking: sales staff can view the percentage of deals they have closed
• Customer support requests can be assigned to other staff members
• Staff members can view or attach files when updating requests.
• Easy call display shows pending sales and forecasted closings.
• Predefined templates
• Knowledge base management system
• Easily customize the system design via templates
• Edit the help desk CRM email response templates
• And much more...
Cynergy Server or Hosting: Host our application in-house at your business. Server Prices for a server preloaded with Cynergy Help Desk and ready to run are $1,565.00. OR we can host the application for you at our facilities. Your company avoids concerns with software application installation, maintenance, and memory capabilities on your systems.
View an online demo of Cynergy Help Desk features at http://www.cynergysoftware.com/softwaredemo.php
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By Anonymous
Tempe, AZ March 16, 2004 -- Evolved Systems, Inc. (dba Supply and Service), provider of facility operations technology, announced today that C.H. Stone Plumbing of Los Angeles, CA has begun realizing the benefits of an online service desk.
C. H. Stone Plumbing Co., Inc. provides services to the industrial, commercial, institutional, manufacturing, medical and defense industry. The plumbing company has stood above the competition by provide exceptional customer service. C.H. Stone Plumbing has further extended their client support through softWrench™, their website and online service desk. Through C.H. Stone’s new website their key clients will have the ability to request, update and check progress on work requests through the internet providing yet another way for C.H. Stones clients to request work anywhere they have access to the internet.
“Supply and Service has exceeded our expectations of providing us with a web based request tool. They have also taken the IT management of these products off of our hands and made the implementation process quick and seamless. They understand our processes and needs and have definitely met our expectations,” said Timothy Brink, President of C.H. Stone Plumbing.
Three of C.H. Stone’s primary clients will start using softWrench at the end of March 2004. All requests whether called in or written down by a technician in the field will be entered into softWrench creating one place for all service request information. C.H. Stone will also be able to tie work through softWrench into their accounting application making billing more accurate and timely.
‘Our applications have helped our clients streamline their processes that saves them time, provides them with better reporting and reinforces or established best practices”, said Ted Ritter President of Supply and Service. ‘C.H. Stone will see return on investment quickly because of their dedication to the applications and the process.’
About Supply and Service
Since 1997, Supply and Service offers facility operations technology solutions benefiting building owners, property managers and service contractors. The company provides application hosting and long term support solutions for Maximo and softWrench™, the facility portal, which integrates work order management, move management, conference room scheduling, mobile suite, floor plans, and lease administration. Customers realize benefits in weeks rather than months and can quickly make sound decisions based on comprehensive reporting, trending, and cost savings. More information on Supply and Service can be found at www.supplyandservice.com.
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By Anonymous
PHOENIX, AZ, April 119, 2003 - Evolved SystemsTM, Inc. (dba Supply and ServiceTM), provider of facility operations solutions, is pleased to release enhancements to their softWrench™ Service Desk application. These enhancements will allow our clients who use Maximo, to have visibility to equipment information that will allow them to process Preventive Maintenance requests in softWrench.
For our clients who do not use Maximo at this time, these enhancements provide the opportunity to explore processing Preventive Maintenance requests on the web with our Service Bureau. By becoming an extension of your team, we can set up and maintain your equipment and PM modules allowing you to benefit from scheduled PM’s and track work orders to both location and equipment.
We have made improvements to the operator’s service desk screen by adding filtering options for work type and equipment and displaying the equipment code in the WO summary. Operators and building coordinators will be able to view contact information about selected service providers along with the most current ten work orders assigned to them. This will allow them to manage the work distribution more effectively.
Operators, service providers and building coordinators will be able to view detail related to equipment and locations along with the most recent ten work orders related to that location or piece of equipment. This easy access to needed information will allow the operator to spot problems and trends without having to leave the work order screen.
For complete update details, please visit our website at www.supplyandservice.com, “What’s New, softWrench 2.5.1” and view the softWrench product enhancements through the webdemo. Supply and Service is committed to partnering with our clients for success. It is our clients suggestions that make softWrench the premier service desk application in the industry. For more information on Service Bureau for PM’s on the Web, please contact your sales representative.
About softWrench
softWrench allows all parties in the work order life-cycle to stay informed anywhere, anytime, enabling a continuous transfer of facility information. With its feature-rich layers and open integration to other systems, including MAXIMOŽ, mWorkerNet™, and Aperture, softWrench is the single point of entry for all service operations.
Benefits for users:
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Improves day to day operations
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Lowers operating costs
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Improves customer satisfaction
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Provides renewable access to current technologies
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Improves company or department image
About Supply and Service
Supply and Service offers integrated technology solutions for facility operations, benefiting building owners, property managers and service providers alike. All of which lower operating costs and improve customer satisfaction. The company’s interactive products provide web-based work order tracking and reporting, trending, and cost functionality. Supply and Service also provides mobile applications, which link the field worker to facilities operations solutions, helping to minimize investment in costly hardware, software and scarce IT resources.
Headquartered in Tempe, AZ, Supply and Service also maintains offices and relationship partners in California, Oregon, Texas, Wisconsin, New York, and New Jersey, as well as international locations in the United Kingdom, Australia, New Zealand, and Canada. More information on Supply and Service can be found at www.supplyandservice.com.
This article courtesy of http://butler-area-soccer-associationinside.krapoo.info/.
You may freely reprint this article on your website or in
your newsletter provided this courtesy notice and the author
name and URL remain intact.